Manage tenant texts in one inbox, organised by property.
TenantTalk runs on simply two numbers: a private Management Number for maintenance and rent, and a shared Tenant Chat Number for housemates. All property routing happens automatically behind the scenes.
Two numbers. One clear boundary.
TenantTalk cleanly separates private management messages from day-to-day tenant coordination without apps or logins.
Management Number
Private tenant-to-management SMS
- Private tenant-to-management SMS: Tenants text normally; no tenant app or portal required.
- Repairs, rent, access and tenancy questions: Keep all tenancy communication organised by property.
- Messages appear in the management dashboard: You and your team manage every thread in one place.
- Personal numbers remain hidden: Keep staff and landlord mobile numbers private.
Tenant Chat Number
Shared tenant-to-tenant SMS
- Shared tenant-to-tenant SMS: Housemates coordinate directly via normal SMS.
- Useful for bins, parcels, cleaning and household coordination: Resolves shared living routines naturally.
- Personal numbers remain hidden: Housemates see first names like [Sarah], not phone numbers.
- Management is not in this conversation: Zero landlord moderation; no WhatsApp group drama.
Set up in minutes.
Three simple steps to professionalise communication across your property portfolio.
Add your properties
Enter your property addresses and add your tenants. You can manage as many properties and rooms as you need.
Two numbers do it all
There are simply two numbers: Management and Tenant Chat. We handle all the property routing behind the scenes.
Start messaging
Tenants receive a welcome text introducing both numbers. They save the contacts and text normally via standard SMS.
Built for landlords and letting agencies.
A communication standard that protects your team's time, keeps personal numbers private, and supports professional record-keeping.
Direct Native SMS
Reach tenants through standard SMS, without requiring another app. Messages arrive directly in their native text inbox for prompt communication.
Translation Included
Communicate clearly across languages. Write updates in English and deliver them in your tenants' preferred language across your tenancies.
Official Log Access Requests
TenantTalk preserves timestamped communication archives. Landlords and property managers can export official communication logs specifying dates, times, and message histories for tenancy administration and dispute resolution.
Unlimited Staff Users
Invite property managers and team members to manage properties from one dashboard without extra user seat fees.
Built specifically for agents of HMOs.
TenantTalk is purpose-built for room-by-room shared housing management.
Simple, transparent pricing.
First property £1 for month one · then £10/property/month. Add more properties whenever you need them.
First Property £1 for the first month.
- Management Number for private one-to-one communication
- Tenant Chat Number for shared Tenant communication
- Standard SMS with no Tenant app or portal
- Translation included
- Unlimited staff accounts
- No VAT added · Cancel anytime
Questions, answered.
Do tenants need to install an app?
No. Tenants communicate through the standard text messaging app already on their mobile phone. There is no download, login or tenant account to manage. If they can send an SMS, they can use TenantTalk.
What happens to existing chat threads?
Most landlords and letting agents run both in parallel for a short handover period, then inform tenants that future property updates and management contact will move to the dedicated TenantTalk numbers. Tenants simply save two contacts: one for the Tenant Chat Number and one for the Management Number.
Moving away from informal chat threads gives your agency cleaner operational records and protects team members from out-of-hours messages.
Are communication records useful in disputes?
TenantTalk maintains a timestamped log of private Management messages and broadcast updates. This helps support property record-keeping and tenancy history.
How does TenantTalk support GDPR compliance?
TenantTalk supports UK GDPR and Data Protection Act 2018 requirements by routing SMS through our two system numbers to mask personal mobile numbers.
Agencies and landlords remain data controllers responsible for their own privacy notices. TenantTalk acts as a data processor providing secure messaging infrastructure and privacy by design. See our GDPR support page for details.
How does TenantTalk handle tenants who do not speak English?
Translation is included as standard. Letting agents and landlords write updates in English, and tenants receive them in their preferred language.
Can I manage multiple properties from one dashboard?
Yes. TenantTalk gives landlords and letting agencies a central dashboard for their full portfolio. You can manage properties, assign team members, and message tenants from a unified view without sharing personal mobiles.
Can team members keep personal phone numbers private?
Yes. That is a core feature of TenantTalk. Tenants text our system numbers, and your personal mobile number is never exposed to tenants.
Stop chasing messages. Start managing properties.
First property £1 for month one · then £10/property/month. Start your first property today.